Scope creep - How to spot it early and stay in control
2026-09-15 09:30 - 10:15 (Pacific/Auckland) | Online, Online, New Zealand
Scope creep is one of the most common challenges in professional services – where small jobs quietly grow into something much bigger than expected.
If you work with clients or manage project-based work, you may have experienced tasks expanding beyond what was originally agreed, impacting timelines, workload, and your ability to deliver across all work. Join us for our tutorial to explore what scope creep really means, why it happens, and how to manage it confidently while maintaining clear boundaries and strong client relationships..
Presented by Master Bookkeeper Leaine Jones, founder of Jones Business Solutions and Smart Books, this tutorial explores the essential steps for managing projects effectively – and communicating promptly when things change.

Leaine will guide you through:

how to identify when additional work needs to be addressed or reset
having simple, practical techniques to manage scope and expectations
feeling more confident communicating changes with clients.

Whether you’re working directly with clients or supporting project delivery, this session will help you manage evolving work expectations and communicate changes with clarity and confidence.
Reserve your spot and take the stress out of project management.

Managing Team Performance - for Bookkeepers!
2026-11-03 09:30 - 10:15
Running a bookkeeping practice means more than just getting the work done – it’s about understanding how your team contributes to the overall performance and profitability of your business.
If you’re managing team members (or thinking about it), you may be asking:
Are we being productive?
Are our jobs actually making money?
Am I supporting my team in the right way – especially when working remotely?
Join this practical webinar designed specifically for bookkeepers to explore how to manage team performance with clarity and confidence.
Presented by Master Bookkeeper Leaine Jones, (Smart Books | Jones Business Solutions), this session will guide you through:

Practical ways to measure productivity across bookkeeping roles and workflows
Understanding job profitability and identifying where margins are being lost
Review processes that maintain quality without slowing the work down
Coaching and supporting virtual team members in a way that builds capability and trust.

Whether you have a small team, are working with contractors, or are planning your first hire, this webinar will help you take a more structured and practical approach to managing performance in a bookkeeping environment.
Reserve your spot and take the next step towards a more productive, profitable, and well‑supported practice.
